Shipping policy
Shipping & Delivery Policy
Thank you for shopping at The Kitchen Ease. We are dedicated to delivering your everyday kitchen essentials accurately and quickly right to your doorstep.
1. Shipping Destinations
We proudly offer Free Shipping to all cities and towns across Pakistan.
2. Processing Time
All orders are processed and dispatched within 24 hours of order confirmation. Our team may contact you via phone call or SMS to confirm your delivery address before shipping.
3. Shipping & Delivery Times
Our estimated delivery times across Pakistan are as follows:
- Major Cities (Lahore, Karachi, Islamabad, etc.): 2 to 3 working days.
- Other Cities & Rural Areas: 3 to 4 working days.
Please note that delivery times may vary slightly during peak holiday seasons (like Eid) or due to unexpected weather conditions.
4. Shipping Cost & Cash on Delivery (COD)
We are happy to offer 100% Free Cash on Delivery (COD) on all orders across Pakistan. There is no minimum purchase required, and you do not have to pay anything online. You only pay cash to the rider when the product is safely delivered to your hands.
5. Tracking Your Order
Once your order is dispatched, you will receive an SMS or email notification containing your local courier tracking number (TCS / Leopards / Trax). You can use this number on the courier's official tracking portal to monitor your package's journey.
If you have any questions about your shipping, delivery, or if your package is delayed, please feel free to reach out to our customer support team anytime at:
WhatsApp: 0328-4809171
Hours: Daily, 12:00 PM to 12:00 AM (PKT)